iphone 11 ghost touch repair

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How to Find an iPhone Repair Shop

Shake off the frustration of new iPhone update problems or other issues and take your iPhone in for repairs. Apple makes it easy to find an iPhone repair shop, whether or not your device is under warranty.

Possible Issues to Repair

A number of issues are common with cell phones, iPhones included. A crack in the screen can happen without warning if you drop or bump your device. If your iPhone stops holding a charge, you may need to have the battery replaced. Problems with the Home button are also common with iPhones. Damage from liquid is one of those situations that happen all too often with mobile devices.

Repairs Under an Apple Warranty

Apple provides a limited warranty for iPhones that covers issues with manufacturing defects. The limited warranty lasts for one year from the purchase date. It doesn’t cover issues that happen from accidents or if you modify the iPhone in an unauthorized way. If you’re not sure whether your warranty is still in effect, you can check with Apple to find out.

If you find that your warranty is in effect and you want to schedule a repair, you can either take your iPhone to an authorized place for repair or you can send it to an Apple Repair Center. Visit the Apple website to move through the process of locating an authorized service provider. You’ll be able to make a reservation for service. If you opt to send in your iPhone, Apple will help you set up the shipment.

AppleCare+Plan Details

If you’ve bought an AppleCare+ Plan for your iPhone, you extend the limited warranty and tech support out from the coverage that comes with every device. AppleCare+ covers up to two claims of accidental damage, but you’ll still need to pay a service fee for the repair. Incidents covered with this care plan include screen damage and other accidental damage to the iPhone, the battery or other included accessories. To initiate service, visit the Apple website, go to an Apple Store or call Apple. You’ll have to verify the serial number of the iPhone and show proof of purchase. From there, Apple will guide you through the steps of finding a local service provider or sending your iPhone in to get repaired.

Finding Apple Certified Repair

It’s crucial to have repairs done by a certified Apple service provider to ensure that the parts used are certified Apple parts and the people doing the service are trained to work on Apple devices. Apple makes it easy to find certified service by visiting the Apple website. Navigate through the process of indicating the issue with your iPhone. Apple will help you troubleshoot by chat or phone. You can also choose to take your iPhone to an Apple Store.

Apple Consultants Network

Use the Apple Consultants Network to find independent, local companies that work on Apple products. Simply enter your ZIP code into the search tool and click “search.” You’ll see a list of locations near you with addresses, phone numbers and company profiles so you can choose a provider that can fix your iPhone. Use the map to help you find the business of your choosing.

Your iPhone Ghost Touch Problems Solved: 11 Easy Fixes

Last Updated: October 5, 2023 Fact Checked

This article was co-authored by wikiHow staff writer, Nicole Levine, MFA . Nicole Levine is a Technology Writer and Editor for wikiHow. She has more than 20 years of experience creating technical documentation and leading support teams at major web hosting and software companies. Nicole also holds an MFA in Creative Writing from Portland State University and teaches composition, fiction-writing, and zine-making at various institutions. There are 10 references cited in this article, which can be found at the bottom of the page. This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources. This article has been viewed 231,525 times. Learn more...

Does your iPhone's screen seem to have a mind of its own? If apps are opening on their own or your icons are moving erratically as if a ghost is touching your screen, you're not alone—especially if you're using an iPhone X or iPhone 11, as both models are known to have issues with defective display modules. Fortunately, most ghost touch problems are easy to fix. This wikiHow article will teach you 11 easy ways to fix ghost touch on any iPhone.

Restart your iPhone.

If your iPhone's screen is reacting even when you haven't touched it, start with a quick reboot.

Disconnect third-party charger and accessories.

If you determine the problem is related to a charging cable, you may also want to try plugging the charger into a different outlet or device, such as using your computer instead of a wall outlet. This can help you rule out grounding problems with problematic wall outlets, extension cords, and power strips.

Clean your screen.

Remove dirt, dust, and debris using a soft, lint-free cloth.

Turn your iPhone off while cleaning to avoid opening apps and sending accidental messages.
For sticky or grimy substances, you could lightly dampen the cloth with a small amount of distilled water before gently wiping the screen.

Remove or replace your screen protector.

Screen protectors can sometimes cause touch screen problems.

You can remove the screen protector by hand, using a credit card, or by lifting it with duct tape. Applying low heat to the screen protector before you attempt to remove it will help loosen the adhesive.

Try a different iPhone case.

The shape or alignment of your iPhone case might affect screen sensitivity.

Check your Accessibility settings.

Many Accessibility settings change how your iPhone's screen responds to touch.

Open your iPhone's Settings and tap Accessibility .
Tap Touch .
If "AssistiveTouch" is enabled, your iPhone will behave differently when you touch the screen or perform custom gestures. To turn off this feature, tap AssistiveTouch and toggle off the switch.
If "Touch Accommodations" is enabled, your iPhone might be ignoring repeated taps or requiring you hold the screen much longer to record the tap. To turn this feature off, tap Touch Accommodations and toggle off the switch.
If "Back Tap" is enabled, your iPhone will register double or triple taps on the back side of the phone to perform certain actions, such as opening apps, changing the volume, or activating Siri. To turn this off, tap Back Tap and select None for both Double and Triple Tap.
Tap Haptic Touch to see whether the touch duration (the time you must hold your finger to the phone to register a long tap) is too fast or slow.

Update to the latest version of iOS.

An out-of-date operating system can cause compatibility issues.

Update apps in the App Store.

Outdated apps might cause strange behaviors.

Reset your iPhone's settings.

If the problem is related to a setting you've customized, you can go back to your iPhone's default settings.

Do a factory reset.

Erase and restore your iPhone to rule out all other issues.

Before doing a factory reset, back up your iPhone so you don't lose any important data.

Contact Apple if the problem persists.

If your screen still misbehaves after troubleshooting, contact Apple for a screen replacement.

iPhone X: Apple is aware of ghost touch issues on this model and will replace the defective display for free for three years after purchase. [9] X Research source
iPhone 11: If your screen is not responding to your touch and was manufactured between November 2019 and May 2020, Apple will replace your defective display for free. [10] X Research source To see if your iPhone 11 qualifies for free screen replacement, visit https://support.apple.com/iphone-11-display-module-replacement-program and enter your serial number into the field.

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↑ https://support.apple.com/en-us/HT201406
↑ https://support.apple.com/en-us/HT207123
↑ https://support.apple.com/en-us/HT205269
↑ https://support.apple.com/en-us/HT202180
↑ https://support.apple.com/guide/iphone/return-iphone-settings-to-their-defaults-iphea1c2fe48/ios
↑ https://support.apple.com/en-us/HT201274
↑ https://support.apple.com/iphone/repair/express-replacement
↑ https://support.apple.com/iphone-x-display-module-replacement-program
↑ https://support.apple.com/iphone-11-display-module-replacement-program

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Fixing the iPhone 11 Ghost Touch Problem [13 Ultimate Fixes]

If you're dealing with the iPhone 11 ghost touch issue, it is easy to solve even though it can be frustrating. Simply cleaning your iPhone screen or force-restarting will help.

I've never owned an iPhone 11, but a close friend of mine does. He knows I'm an Apple pro, so he gave me his iPhone to fix when ghost touches kept appearing. I managed to fix the issue, and I discussed all the tips and tricks that helped below.

Let's get started.

How Do I Get Rid of Ghost Touch on My iPhone?

There are many fixes, and they include:

Solution 1: Clean Your Screen

Although you might not think it, the issue could be due to grease or muck collecting on your iPhone screen. Get a clean cloth (preferably a microfiber cloth) and give your display a good wipe down.

MagicFiber Microfiber Cleaning Cloth, 6 Pack - Premium Cloth for...

Solution 2: Remove Your Screen Protector

Your screen protector might be the culprit, as it could be unofficial and thick. It might not be registering your taps and swipes and may cause phantom touches. Remove it to fix iPhone ghost touch issue . Also get a new screen protector, as you risk dropping and breaking your display.

Belkin ScreenForce TemperedGlass Screen Protector for Apple iPhone 11...

Solution 3: Remove Your iPhone Case

Your screen protector could also be unofficial. It could have been poorly designed and may keep pressing against your iPhone 11 display. Try removing your case and see if this helps. You'll have to get a new case if it does.

Apple iPhone 11 Silicone Slim-Fit Case - Black, Wireless Charging...

Solution 4: Force-Restart your iPhone

You may be dealing with a one-time isolated glitch. Force-restarting your device will clear it.

The force-restart process differs for different iPhone models, but here's what to do on the iPhone 11:

Press and hold the Volume Up button
Press and hold the Volume Down button
Keep holding the Side button until the Apple logo appears

Solution 5: Close Background Apps

There's a chance that the issue could be due to background applications. They may have gone rogue, possibly due to an error or glitch. You can clear the problem by force-closing them.

Here's how you close an app on the iPhone 11:

Swipe up from the home screen but pause in the middle (to open the App Launcher)
Scroll left or right until you find the app you want to close
Swipe up to close the program

Solution 6: Update Your Apps

If the issue is not due to a random glitch or error, it could be that the apps haven't been updated in a while. If this is the case, it's not easy to say which of them is causing the iPhone ghost touch problem.

You will have to update all your applications:

Open the Apple app store > Click on your Apple ID account
Scroll down to see all the updates available
Click Update All

Solution 7: Update iOS

You might not have updated your operating system. If you're using an older iOS version, you probably already know this. You would have been getting update prompts lately.

There are 2 ways to download the latest firmware, as discussed below:

Go to Settings > General > Software Update
Tap Install if there is any firmware file available

Launch the latest version of iTunes on your computer
Plug your iPhone 11 to your desktop via USB or lightning cable
Find your handset on iTunes
Open the Summary tab
Click Update iPhone

Your device will restart once the latest firmware has been installed. Hopefully, your iPhone ghost touch problem will be gone.

Solution 8: Reset All the Settings

You might have meddled with your device's settings and caused overrides, causing your screen to act up. If you know what settings you changed, you can just change it back. If you don't remember, you will have to reset all your settings.

Just remember that you will lose all saved WiFi passwords, Bluetooth pairings and VPN settings once you do this.

If you're still interested, here's what you do to fix ghost touch:

Go to Settings app > tap General > Reset
Click Reset All the Settings
Enter your device passcode to confirm

On iOS 15 and newer versions:

Go to Settings app > tap General > Transfer or Reset iPhone
Select Reset

Solution 9: Factory-Reset

Did none of the above solutions work? Let's look at some thorough solutions in that case. First off, there's factory resetting. It will wipe your system clean in a bid to clear any stubborn software problems that may be causing the unexpected touches. All your personal data will be erased, so backup your files beforehand.

Here's what you do:

Go to Settings app > tap General > Reset (or Transfer or Reset iPhone)
Tap Erase all Content & Settings
Enter your Apple ID password to confirm

Your iPhone 11 will automatically restart. Hopefully, your iPhone's screen will be fixed.

Solution 10: Enter Recovery Mode

Entering recovery mode is like factory-resetting but more comprehensive. It can identify and clear more errors that may be causing your display problem. However, disconnecting mid-recovery restoration can be risky, as you could face annoying errors.

If you guessed it, yes, all your personal data will be cleared. Backup your files beforehand.

Here's how you enter recovery mode:

Open iTunes on your desktop
Connect your iPhone to your computer via lightning or USB cable
Close all the other programs that are running; they can interrupt the recovery process
Click the following buttons: Press and hold the Volume Up button, then do the same for the Volume Down button. Put your finger on the Power button until the recovery mode screen appears
Tap Restore iPhone

As mentioned, don't disconnect midway. You will automatically exit recovery mode if the recovery process is not complete in 15 minutes.

Solution 11: Use Recovery Software

Not a fan of entering recovery mode? This is understandable, as you will lose all your personal data and risk getting stuck on a boot loop. Thankfully, there is a better troubleshooting solution that doesn't erase any personal data. This is by using recovery software. Most recovery software are thorough, however, you will have to purchase them.

I've discussed how you can use one of the best one, Ultfone :

Download and install the program
Connect your iPhone 11 to your computer via lightning or USB cable
Launch the program
Click on the Start button on the program's mainscreen
Choose Standard Repair
Confirm the firmware package that has to be installed

Solution 12: Enter DFU Mode

DFU restorations are more comprehensive than recovery restorations. However, entering Device Firmware Update mode is risky, as you could brick iOS if you have ever jailbroken your system before.

Similar to the other troubleshooting methods above, your system will be wiped clean in an attempt to clear stubborn software problems that may be causing your display to malfunction.

Backup your files beforehand, as all your personal data will be lost.

Here's how to enter DFU Mode:

Open iTunes on your computer
Plug your iPhone to your desktop via lightning or USB cable
Close all other programs that are running so they don't interrupt the DFU restoration
Click the following buttons: Place your finger on the Power button for a couple of seconds, and simultaneously start holding the Volume Down button. Keep pressing them for around 10 seconds. Take your finger off the Power button but continue to press the Volume Down button for 5 more seconds. If you see a black screen, you've followed the steps correctly
Click Restore iPhone

Don't disconnect until after iTunes is done, for the same reasons as when performing a recovery restoration.

Solution 13: Contact Apple Support

If none of the above solutions worked, you will have to contact Apple support. Your ghost touch issue most likely is hardware-related. You might have dropped and badly damaged your handset, and you may need to get your screen replaced.

If you don't have your warranty, getting your iPhone fixed might be costly.

When visiting your nearest Apple store, make an appointment beforehand.

How To Fix Ghost Touch On iPhone X? Here's the Real Fix
Fixing iPhone 11 Black Screen [Your Ultimate Guide]
How to Fix iPhone 13 Black Screen of Death [Simple Guide]
What is System Haptics on iPhone? A Detailed Run-Through

I've answered some popular questions below.

Why is My iPhone 11 Ghost Touch?

There are many possible reasons:

There may be an oil film on your iPhone screen. Give it a good wipe.
Your iPhone case and tempered glass may be unofficial and poorly made. The tempered glass could be thick and heavy, pressing down on your display to cause phantom touches. Your hard case could be badly designed and pressing on your device's display as well.
The problem could be due to iOS issues. You may have not updated iOS in a while, so you need to download the latest firmware either through iTunes or your Settings app.
The issue could be due to a system glitch or error. A force-restart will help. If it doesn't, you will have to either factory-reset or enter recovery or DFU mode.
You may meddled with your mobile's settings and caused overrides. Go to Settings and click Reset Settings if you don't remember what you changed.
It could be due to a hardware issue. You could have dropped and badly damaged your iPhone screen.

Check out more smartphones

Final Thoughts

There are many ways to fix the ghost touch iPhone 11 issue. The solutions will depend on the cause, and could be as simple as cleaning the screen or fixing more complex system errors.

My solutions won't just work on the iPhone 11, but on the iPhone X and other models too. They are also suitable for other Apple devices, like the iPad and iPod Touch.

Introduction

First steps, buggy software.

iPhone Ghost Touch .css-85r32f{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;place-items:center start;padding-left:var(--chakra-space-2);min-width:var(--chakra-sizes-7);}.css-85r32f:hover,.css-85r32f[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-85r32f:focus-visible,.css-85r32f[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);} .css-oy56l9{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;height:55%;max-height:var(--chakra-sizes-4);color:var(--chakra-colors-gray-500);opacity:0;-webkit-transition:opacity 0.1s ease-in-out;transition:opacity 0.1s ease-in-out;}

Touch screens are arguably the most important way we interact with our smartphones. When it is working erratically or inputting touch on its own, it can be more irritating than not working at all. Although it seems like your phone has a mind of its own, it’s not possessed—the touch screen is simply on the fritz.

Before we get into fixes, there are a few known issues related to touch in iPhones. If you have an iPhone 11, check your eligibility for an Apple Service Program. iPhone X has a similar program . Finally, iPhone 6 Plus is subject to well documented board issues affecting touch. If none of those apply to you, here are some basics to get you started

If you are concerned about your data, perform a backup! Touch screen malfunction is a common cause for the dreaded "iPhone Is Disabled" message that occurs when an incorrect passcode is entered. You may not even realize it is constantly entering the wrong passcode until it's too late.
Perform a force restart . This could clear any minor software hiccups.
Clean and dry the screen, as well as your hands. Modern touch screens are reliant on your skin’s natural electrically conductive properties. If the screen, or your hands have substances on them that change these characteristics, your touch screen may behave erratically or not work at all.
Remove any screen protectors or cases. They may impede proper electrical interactivity with the display.

Any software which contains errors can cause an iPhone to act unpredictably. It can cause the phone to think an area is constantly being touched.

See if touch works properly on the home screen. Ask Siri to “Go to the home screen,” if necessary.
If touch on the home screen works, open the App Switcher and close the app(s) where the issue occurred.
Reopen the affected app and try to recreate the issue. If it reoccurs, check the App Store for updates and install them. Uninstall and reinstall the app if no updates are present.
If the home screen is also behaving unpredictably, this is more likely a hardware issue, but you can update your phone to be certain.
To rule out software entirely, be sure you have a current backup, and restore your phone using the recovery mode method . This will delete all data on the phone. Set the device up without restoring any of your data to test. This will ensure no third party apps are responsible.

You may need to use recovery mode to restore your device in the following situations:

You forgot your passcode or your phone is disabled.
Your screen is stuck on the Apple logo for several minutes with no progress bar.
Your phone is bootlooping.

Note: If you forgot your passcode, you will have to erase the device.

Although most display failures seem obvious, even without visible damage, the display may not work properly due to something amiss internally.

Look closely at your phone for signs of damage. Minor cracks in the screen or bends in the housing are often responsible for touch problems. Changing your viewing angle helps to catch small hairline cracks. Note: Even if damage has been present for some time, a small shift in an existing crack could affect functionality.
Use a touch screen tester. Download one from the App Store—many free ones are available. Open it up and leave your phone unlocked on a table. Don't touch it for a few minutes. See if any input is detected.
Check internal cables for tears or other damage. Have a look at the iFixit Display Replacement Guide for your iPhone to determine which cables are related to screen function. In older phones, there may even be a cable dedicated to touch.
Recently replaced your screen? The new display may be faulty. Third party replacements are of variable quality. Issues with touch functionality are rampant in low grade parts. Contact the shop which performed the replacement or the vendor you bought the display from and ask about warranty.
If you find damage, or software fixes have not made a difference, replace the display. Parts and tools to do this can be found at the iFixit Store .

26 Problems

10 Ways to fix ghost touch on iPhone

Ghost figure in a Black iPhone screen with Orange gradient background

Ghost touch is when your iPhone screen starts functioning on its own. Although touchscreen displays have completely changed the way we use phones, they come with drawbacks.

Before we delve deeper into the solutions to fix the ghost touch issue on iPhone, let’s first understand what it is and which devices have experienced the same.

What is ghost touch on iPhone?

Which iphones are affected by ghost touch, how to get rid of ghost touch on your iphone.

As the name suggests, ghost touch is when the screen seems to react to non-existing touches, and the application starts functioning without you doing anything. Ghost touches are bothersome and may necessitate having your iPhone repaired by Apple. However, before attempting some quick fixes, you must first understand what causes ghost touch on iPhones.

Causes of ghost touch on iPhone

Replacing or removing the touch screen during repair

Usually, if touch screens have been changed or removed during repairs, you might experience issues with screen sensitivity and ghost touch.

Manufacturing defects

Ghost touch can occasionally result from a manufacturing error. Back office and supply chain implications, industrial automation, data analytics, and other areas of the manufacturing/logistics departments might be responsible for such faults. Programming errors can even sabotage the entire software processing. Therefore, the program installation gone wrong might be to blame.

Hardware problems

Ghost touch might also be caused by a hardware issue. To check for hardware issues on your iPhone, launch Settings → select Privacy & Security (iOS 16) or Privacy (iOS 15 or earlier) → Analytics & Improvements → Analytics Data . There could be a list of error logs there.

Steps to check for error logs on an iPhone

Software issues

A glitch in the software, such as the iOS 16 upgrade, is a frequent cause of ghost touch. If there is a flaw in the update, it can influence how sensitive the screen is, and you might get an extremely annoying ghost touch.

In November 2018, Apple acknowledged that some iPhone X models had touchscreen problems. Even though that’s an old issue, some users of iOS 16 on iPhone X have brought it up in 2022 as well. Apple hasn’t publicly acknowledged the iPhone ghost touch issue, but investigations and internet complaints have proven that other models have also been impacted. Below is a list of the models rumored to have this screen glitch:

iPhone 5
iPhone 6
iPhone 7
iPhone 8
iPhone XS
iPhone XR
iPhone 11
iPhone 12
iPhone 13

Note: Ghost Touch can occasionally be experienced on any iPhone.

Here are 10 simple solutions that help you stop ghost touch on your iPhone. Let’s get started!

1. Check Accessibility settings on your iPhone

Accessibility settings may have an impact on the touch of your iPhone. You may have unintentionally activated Touch Accommodation, Assistive Touch, Back Tap , or even a function that recognizes taps on your phone’s back. To adjust these settings:

Open Settings → Accessibility → Touch.
Now, toggle off/on these four options as per your liking: Assistive Touch, Touch Accommodations, Back Tap, or Haptic Touch.

Steps highlighted for opening Accessibility touch settings on an iPhone with iOS 16

2. Restart your iPhone

You may always try restarting your smartphone if you have problems with the iPhone screen glitch. As rebooting always updates your devices, it also fixes any ghost screen issues that may have been caused by applications. Follow the steps mentioned in our detailed guide to restart your iPhone .

3. Stop using third-party accessories

Some third-party charging cables, headphone jack adapters, battery charging cases, and other accessories might cause odd screen motions. If you only experience ghost touch while a physical peripheral is attached, it is most likely the accessory that is to blame. So, it is recommended to use accessories certified by Apple and check if the problem resolves.

4. Clean your screen

You may think it’s only a silly step, but you have no idea how effective this one could be. To start cleaning the screen on your iPhone, make sure all external peripherals are unplugged. Now, wipe the screen with a soft cloth. Lint-free cloths and screen cleaning sprays are preferred.

5. Update to the latest iOS

Your iPhone may face compatibility issues if you’re using an older version of iOS. Your existing iOS may have some bugs that may lead to phantom touch issues on your iPhone. To rectify the iPhone glitch screen, you may update iOS to the latest version using the steps mentioned in our detailed guide.

6. Update apps in App Store

iPhone’s ghost touch issue might be caused by out-of-date applications. It would be best if you upgraded the out-of-date apps on the Apple Store to correct them. You may have a few applications waiting for updates if automatic updates are not enabled. Read the following article for detailed information about how to update an app on iPhone .

7. Remove or replace your iPhone’s screen protector

Screen protectors are very thin sheets of glass or plastic that are used to shield the iPhone’s screen from damage. While they are often advantageous, they occasionally may interfere with your touchscreen’s functionality. Be careful not to scratch your iPhone’s screen when removing the screen protector from your phone.

8. Reset iPhone Setting s

If you feel like the ghost touch issue is because of the settings you’ve customized recently, then you can always revert back to your iPhone’s default settings. To reset your settings back to default, you need to follow the following steps:

Launch Settings → General .
Go to Transfer or Reset iPhone → Reset → Reset All Settings .

Steps showing how to factory reset an iPhone

9. Do a factory reset

This is the last resort if your iPhone continues to have ghost touch errors. You can attempt factory resetting your iPhone to fix the glitch screen issue. I advise backing up your iPhone before continuing because this step will erase the device’s data. Please go through our guide on how to factory reset your iPhone and iPad for detailed steps.

10. Contact Apple Support

Well, if none of the aforementioned measures work for you, there’s always Apple Support. You might be able to get your screen changed for free, depending on your iPhone model and warranty. To obtain assistance, you can get in touch with Apple Support directly or go to a nearby Apple Store or authorized Apple Service Provider.

Note: If you own an iPhone X or an iPhone 11 that’s manufactured between November 2019 and May 2020, then Apple will replace your iPhone’s screen for free.

Winding up…

Please let us know in the comment section if you experience any other issues with your device. I’ll make it a point to respond as soon as possible. Don’t forget to read the other articles as well. Below is a list of a few topics that might interest you.

Fun Halloween wallpapers for iPhone
Best touchscreen gloves for iPhone and iPad
iPhone touch screen not working? 8 Quick fixes

Readers like you help support iGeeksBlog. When you make a purchase using links on our site, we may earn an affiliate commission. Read more .

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It is common for the iPhone screen to behave as if it has been touched when it hasn't. This phenomenon has been appropriately referred to as the "ghost touch" and although it can seem harmless, it can be quite annoying, enabling features that are unnecessary. One of our users described the problem like this:

In this article, we are going to be looking at some of the reasons why this problem can occur and offer you valid solutions to fix the device.

Possible Reasons Why New iPhone Has Ghost Touch Issues

There are only two possible reasons why your device could be experiencing this particular issue.

The most common cause is hardware related. Most people who have reported this issue had recently had their screen replaced and therefore an improper installation could be causing the issue. If the device is completely new and you have never replaced the screen, Apple says a digitizer defect could cause the ghost touch.

Aside from hardware issues, this problem can also be caused by software issues, particularly after an iOS update.

2. Check & Remove the iPhone Case

Way 2. Fix iPhone 14/13/12 Ghost Touch via Apple Store

Way 3. fix iphone 14/13/12 ghost touch via itunes.

Way 4. Force Restart iPhone 14/13/12

Part 1. 2 Basic Checks before Fixing This Issue

Before you consider other more advanced solutions, we recommend the following simple checks.

1. Check & Clean the iPhone 14/13/12 Screen

Dirt and other debris on the screen have also been known to cause the problem. So, before you attempt anything else, try cleaning the screen.

Turn off the device before cleaning the device and then use a soft cloth and some alcohol to wipe the device's screen. You can also use a toothpick and soft tissue to clean the gaps between the screen and the device's body.

If your iPhone has a hard case attached to it, you should consider removing the case. This is particularly helpful if the hard case twists the screen. A slightly twisted screen will experience the ghost touch and if you dropped your device, the twisted hard case can affect the device.

Part 2. 4 Advanced Ways to Fix iPhone 14/13/12 Ghost Touch

If the basic checks don't work to fix the device, try one the following more advanced solutions.

Way 1. Fix iPhone 14/13/12 Ghost Touch via Software without Data Loss

This solution will be especially helpful to you if you didn't drop the device and you are certain the issue is caused by a software issue and not a hardware one.

This tool iMyFone Fixppo is ideal for repairing the iOS system and may, therefore, be able to fix the ghost touch issue. Some of the features that make Fixppo the ideal solution include the following.

It can repair a malfunctioning iPhone under numerous circumstances with a 100% success rate.
It supports all iPhone models and all versions of the iOS firmware including iOS 16/15/14.
Fixppo uses two different modes to fix the device. The standard mode is more useful for fixing various common iOS issues without data loss and the advanced mode is more suitable for stubborn issues.
It is very easy to use, making it suitable even for the beginner. In addition, a lot of media sites have trusted this tool.

To use Fixppo to repair the iPhone, follow these simple steps.

Step 1: Begin by downloading and installing the program on to your computer. Launch Fixppo and in the main window click on "Standard Mode". Connect the iPhone to the computer and wait for the program to detect it.

Step 2: If the program doesn't recognize the device instantly, then follow the on-screen instructions Fixppo provides to put the device in DFU/recovery mode to allow for easier access.

Step 3: When the device is in DFU or recovery mode, Fixppo will detect the model and provide various versions of firmware for the device. Select one and then click "Download".

Step 4: When the firmware is downloaded, click on "Start" and Fixppo will begin repairing the device. Keep it connected to the computer until the process is complete.

This tool is ideal for most iPhone device users as it can fix all basic issues as well as other more serious iOS issues. You can check others' feedback on it first.

If the device is new, Apple may be able to fix it for free. This is because Apple recently recognized that some iPhone may be damaged in this way and they offer free repair for affected devices. If you qualify for the free repair offer, make an appointment at your nearest Apple Store to get the device fixed.

You can also attempt to fix the device by restoring it in iTunes while it is in recovery mode. Follow these simple steps to do it.

Step 1: Connect the iPhone to the computer using USB cables and open iTunes.

Step 2: Quickly press and release the volume up button and then quickly press and release the volume down button.

Step 3: Now press the power button until the recovery mode screen appears.

Step 4: Click "Restore" in iTunes and wait for the process to be completed. It is important to keep the device connected to the computer until the process is complete.

Way 4. Force Restart iPhone 14/13/12/11

A force restart of the device may also work to remove the ghost touch issue. To restart your device, follow these simple steps.

Step 1: Press and quickly release the volume up button.

Step 2: Press and quickly release the volume down button.

Step 3: Now press the power button until the Apple logo appears on the screen and the device restarts.

We understand how problematic the ghost touch issue can be which is why we've endeavored to provide you with only the best solutions to help you eliminate the problem.

Select a solution that will fix your device depending on the cause of the problem and implement it fully for the best results. As always, we love to hear from you leave your comments and questions below and we'll be glad to help in any way we can.

Brandon Eldred

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Home > iPhone Issues > How to Fix iPhone 13/12/11 Ghost Touch?

How to Fix Ghost Touch on an iPhone: 9 Potential Fixes to Try

Does your iPhone perform actions on its own? You might have the “ghost touch” issue. Here are several possible fixes for it.

Ghost touch is when your iPhone screen moves or starts tapping buttons on its own. The screen seems to react to nonexistent touches, which means apps open and start doing stuff without you actually touching anything. Unsurprisingly, such strange actions can be more than a little annoying.

However, while ghost touch sometimes requires you to take your iPhone to Apple for a repair, you can try a number of quick fixes for free. These range from cleaning the iPhone’s touchscreen to performing a factory reset.

Which iPhones Are Affected by Ghost Touch?

Ghost touch problems most commonly affect the iPhone X. In November 2018, Apple admitted that it had found some issues affecting the iPhone X’s touchscreen. It also announced that it would provide free repairs to affected customers.

However, reports and complaints online have shown that the iPhone ghost touch issue also happens on other models. Affected iPhones include not only the iPhone XS and XR, but also older models like the iPhone 8, 7, 6, and 5 as well as newer models like the iPhone 11, 12, or 13. In other words, ghost touch is something that can, on rare occasion, affect any iPhone.

Whatever model you’ve got, here’s how to fix ghost touch on your iPhone.

1. Clean the Touchscreen

It may sound simple, but cleaning your iPhone’s touchscreen can be an effective defense against ghost touch. By doing this, you will clear away any debris or dust that was causing your iPhone to think you’re touching the screen.

To clean your iPhone’s touchscreen, you should first turn it off and unplug any cables. Next, you should find a soft and clean cloth, such as a lint-free cloth for cleaning glasses. You should lightly dampen this cloth with water. Finally, start cleaning the touchscreen by wiping gently but firmly from one end to the other.

While wiping, make sure you don’t get moisture into any openings.

Also, Apple recommends that you don’t use window or household cleaners, or cleaners containing abrasives or hydrogen peroxide. You could erode the oil-resistant coating Apple put on your iPhone screen if you do so.

2. Take Off Your Screen Protector

Screen protectors are thin layers of glass or plastic that you can attach to the iPhone’s touchscreen to protect it from scratching or cracking. While they’re often useful, they can disrupt how the touchscreen operates. You should therefore try removing any screen protector, since doing so could easily fix ghost touch problems.

You should remove your iPhone’s screen protector very carefully and slowly. Start at one corner, and then gradually peel the protector off the iPhone’s screen. If the protector has been cracked or damaged at all, it might be safer to take your phone to a suitably qualified repair shop (or to Apple) to ensure you don’t cut yourself on the cracked glass.

You should also consider contacting the manufacturer of the screen protector. This manufacturer might be better placed to recommend the best method for removing the protector and may be able to refund you if the screen protector caused your iPhone’s ghost touch problems.

Don’t forget to clean the screen again after removing any screen protectors.

3. Remove Your iPhone’s Case

Another possible cause of ghost touch on an iPhone is a slightly twisted screen. If your iPhone has such a screen, you might be able to solve the problem by removing any hard case you’re using. Occasionally, it can be this hard case that twists the screen, so removing it can fix the issue.

In online forums, some iPhone users have noted that their hard case got twisted after dropping their iPhone. As such, it really is worth trying to remove the hard case if your iPhone has one.

4. Restart Your iPhone

It’s always a good idea to restart your iPhone whenever it has a problem. This also applies to ghost touch issues, since it’s possible that clearing your iPhone’s temporary memory by restarting it could fix any glitch that is causing the the screen to play up.

To restart an iPhone that doesn’t have a Home button, do the following:

Hold the Side button and either Volume button until the slide to power off slider appears.
Swipe the power off slider to the right.
After shutdown, hold the Side button until the Apple logo appears.

To restart an iPhone with a Home button, take these steps:

Hold the Top (or Side) button , until the slide to power off slider appears.
After shutdown, hold the Top (or Side) button until the Apple logo appears.

5. Force Restart Your iPhone

Similar to restarting your iPhone but noticeably more drastic, you could force restart your iPhone. You can do this if your iPhone’s ghost touch problem is so severe that you can’t even turn it off properly. That’s because a force restart works even when your iPhone doesn’t.

To force restart on an iPhone 8 or later, do the following:

Press and quickly release the Volume Up button .
Press and quickly release the Volume Down button .
Hold the Side button .
Release the Side button when the Apple logo appears.

To force restart an iPhone 7 or iPhone 7 Plus, the steps are:

Hold the Volume Down button and the Sleep/Wake button .
Release both buttons when the Apple logo appears.

To force restart an iPhone 6 or 6 Plus or earlier, you should do this:

Hold the Sleep/Wake button and the Home button .

6. Update iOS

If ghost touch is still a problem, you should update your iPhone . This is worth doing because ghost touch might have been caused by a software bug that Apple has fixed in a recent update.

You need to do the following to update your iPhone:

Open Settings .
Select General .
Press Software Update .
Tap Download and Install or Install (if you’ve already downloaded the update).

7. Perform a Factory Reset

If restarts and software updates don’t stop your iPhone’s ghost touch problem, you should perform a factory reset on your iPhone . This is a good way of removing any underlying software issues that might cause ghost touch.

You should back up your iPhone before performing a factory reset because this will wipe all your data.

To reset your iPhone, you should do the following:

Scroll down and tap Transfer or Reset .
Press Erase All Content and Settings .
Tap Continue and enter your iPhone passcode.

After you’ve performed the factory reset, you’ll have to go through the setup process again. This is where you can choose to restore your iPhone from a previously saved backup.

8. Reinstall iOS Using Recovery Mode

If a simple force restart doesn’t work for you, you can try putting your iPhone in Recovery Mode and reinstalling iOS. To put an iPhone in Recovery Mode , connect it to a computer running macOS or iTunes and follow the steps above to force restart the iPhone.

Once in Recovery Mode, your computer will show a message that says, “There is a problem with the iPhone that requires it to be updated or restored.” You should click Update (if available) or Restore .

Restoring your iPhone from Recovery Mode will wipe all your data. You should therefore back up your iPhone beforehand, if possible.

If Recovery Mode doesn’t fix your iPhone, try using DFU mode instead. This is an even deeper version of Recovery Mode that reinstalls all the firmware on your iPhone as well as the software.

9. Take Your iPhone to Apple

If your iPhone is still suffering from ghost touch, you should book an appointment at your nearest Apple Store for a repair. That’s because you’ve exhausted the software fixes now, so it must be a hardware issue that is causing ghost touch on your iPhone. For example, some owners have mentioned that improper display assembly or touchscreen seating can cause the issue.

You shouldn’t take your iPhone apart and try to fix such causes yourself unless you have considerable experience doing so. It’s much safer to turn to Apple Support , which is where you can book an appointment. Attempting a DIY repair will also void any warranty you have on your iPhone.

Bad iPhone Repairs Can Cause Ghost Touch

If your iPhone needs a hardware repair to fix ghost touch, make sure you only use Apple or an Apple-authorized service provider. This is because low-quality parts or dodgy repairs can cause various problems with your iPhone screen. They could even cause ghost touch in the first place.

IMAGES

iOS 15 Ghost Touch Fix and Battery Drain fix for iPhone X, iPhone 11
How to fix ghost touch for all smartphone
How To Fix iPhone Ghost Touch issue After iOS 15
iPhone 11 Pro Ghost Touch Issue After iOS 14 Update
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